W99's Privacy Policy — Your data is safe with us

W99 (www.w99.plus) is a trusted online betting platform in Bangladesh. Protecting our users' privacy is our top priority. This Privacy Policy explains how w99 collects, uses, and safeguards your personal information.

This Privacy Policy applies whenever you access the w99 platform, open an account, or use any of our services. It should be read alongside w99's Terms and Conditions. Together, both documents form the complete framework for protecting your account and data.

W99 only collects the information needed to provide our services and keep your account secure. We never collect excessive or unnecessary data. The table below details the types of information we collect.

Beyond the information listed above, w99 does not collect sensitive data such as religion, political views, or health-related information.

W99 may collect your information in several ways. Each method is explained transparently below.

• Directly from You: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically: Certain technical information is collected automatically while you use the platform, through cookies, log files, and tracking technologies.
• From Third Parties: Limited information may be received through payment gateways or identity verification providers.

W99 uses your information only for specific, legitimate purposes. We never use your data unnecessarily. The key purposes for which we use your information are outlined below.

• To create and manage your account.
• To process betting, payment, and withdrawal transactions.
• For KYC verification and fraud prevention.
• To ensure the security of your account.
• To send important notifications, transaction confirmations, and support messages.
• To meet legal obligations and comply with regulatory requirements.
• To improve platform services and enhance the overall user experience.
• To promote responsible gaming and identify potentially problematic usage patterns.

W99 follows a strict policy — your information is only shared with others in limited, legitimate circumstances. Below is a clear breakdown of when and with whom your data may be shared.

• Payment Processors: Only the information necessary to complete transactions is shared with payment gateways such as Mobile Banking, Nagad, and Rocket.
• Identity Verification Providers: Limited information may be shared with trusted verification agencies as part of the KYC process.
• Legal Authorities: w99 is legally required to provide information in response to a valid court order or a lawful request from a government regulatory body.
• Security Investigations: Information may be disclosed to relevant authorities in connection with fraud or money laundering investigations.

Outside of the situations listed above, w99 does not share your data with any third party. All third parties working with w99 are contractually bound to uphold the same privacy standards.

Cookies are used to keep the w99 platform running smoothly and to improve your browsing experience. A cookie is a small data file stored in your browser.

• Essential Cookies: Used to maintain login sessions and ensure platform security. Without these, the platform will not function properly.
• Functional Cookies: Helps remember your preferred language, theme, and other settings.
• Analytical Cookies: Anonymous data is collected to understand which parts of the platform are used most.

You can manage or delete cookies through your browser settings. Note that disabling essential cookies may limit some features of the platform.

W99 does not retain your data longer than necessary. Retention periods by data type are listed below.

• Data for active accounts is retained until the account is closed.
• Financial transaction records are retained for up to 5 years in accordance with legal requirements.
• KYC documents are stored on secure servers after verification and deleted after the specified retention period.
• After account closure, all data is deleted except what is required to be retained for legal reasons.

W99 believes you have full ownership of your personal data. Your privacy rights are outlined below.

To exercise any of the rights above, contact the w99 support team. We are obligated to respond to your request within 30 days.

W99 follows industry-leading technology and practices to protect your data. Beyond the technology itself, every member of our team is trained to uphold privacy standards.

• 256-bit SSL Encryption: All data transfers are made through encrypted connections, preventing interception by any third party.
• Two-Factor Authentication (2FA): An additional security layer is applied to accounts to prevent unauthorized access.
• Regular Security Audits: External security experts conduct regular vulnerability assessments of our systems.
• Access Control: Only authorized personnel have access to specific data.
• Automated Alerts: Accounts are automatically locked if a suspicious login or unusual activity is detected.
• Data Backup: Your data is kept in secure backups to prevent any loss due to technical issues.

W99 is strictly for users aged 18 and above. We do not knowingly collect or process personal information from anyone under 18.

To protect minors, w99 uses parental control tools and age verification processes. Visit our Responsible Gaming page to learn more.

W99 servers are hosted in internationally certified data centers. In some cases, your data may be processed on servers in other countries. When this occurs, we ensure that the transferred data receives the same level of protection — or higher — as outlined in this Privacy Policy.

For any international data transfers, w99 complies with international data protection standards and ensures data security through appropriate agreements.

W99 reserves the right to update this Privacy Policy at any time. For any significant changes, a notice will be posted on the platform and the date at the top of this document will be updated. Continued use of the platform after any changes constitutes acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy, please contact the w99 support team. Our dedicated privacy team is always ready to answer any questions you may have.