W99 believes betting should be a healthy form of entertainment — not an addiction. Our responsible gaming guidelines are here to help you stay safe and keep the fun within the right limits.
W99 provides a range of smart protection tools to keep your gaming experience safe and enjoyable.
Set your own daily, weekly, or monthly deposit limit. Once a limit is in place, it cannot be increased before the set period ends — keeping you protected from overspending.
Set a daily time limit for betting. Once the limit is reached, you will be logged out automatically, reducing the risk of lengthy sessions.
You can take a break from the platform for anywhere between 7 days and 5 years. During this period, your account will be completely inactive.
Your current session time and spend are displayed on screen at regular intervals so you can stay aware.
You can view your full betting, win/loss, and deposit history at any time. Transparency is the first step toward awareness.
Strict age verification is enforced at registration. No one under 18 can access w99 under any circumstances.
Responsible gaming means keeping betting a balanced part of your entertainment — without letting it negatively affect your life, relationships, or finances. w99 has always believed that every player's mental and financial wellbeing comes first.
Online betting is growing rapidly in Bangladesh, and w99 is committed to managing this increased participation responsibly. We want every user to enjoy the game — without it ever becoming a burden.
Awareness is the foundation of responsible gaming. By keeping track of how much time and money you spend on betting, you can catch problems before they start. w99's responsible gaming tools are built to help you do exactly that.
Sometimes it's hard to notice when recreational betting starts becoming a problem. Watch out for these warning signs:
If you recognise two or more of these signs in yourself, contact w99 Support immediately or use the Self-Exclusion feature.
Ask yourself the questions below and answer honestly — this is just for you.
Follow these practices for a better long-term experience at w99. Small steps today can make a big difference down the line.
Set aside a fixed amount each month for betting — it should never come from household expenses, savings, or emergency funds.
Set a fixed time each day for betting — for example, one or two hours. Log out when that time is up, regardless of how the session is going.
Avoid betting when you're angry, frustrated, or overly excited. A clear head leads to better decisions.
Avoid long uninterrupted sessions. Take at least a 10–15 minute break every hour and step away from the screen.
Your judgement is impaired when you're drunk or exhausted. Avoid betting in either of those states.
W99's deposit limits, session limits, and reality checks aren't just for when things go wrong — make them part of your regular routine.
W99's Self-Exclusion feature is for anyone who feels they need a break. It's a simple process — just reach out to our support team and it can be activated within minutes.
You choose your own self-exclusion period: 7 days, 30 days, 90 days, 6 months, 1 year, or permanent. Your account will be locked for the duration and no promotional messages will be sent. Once the period ends, a 24–48 hour cooling-off period is required before reactivation, giving you time to make a considered decision.
W99 is strictly for users aged 18 and above. We have multiple measures in place to protect minors, including mandatory age verification at registration and the right to request additional ID documents when there is any doubt.
If you are a parent and suspect your child is using w99, contact us immediately. We will close that account right away.
We recommend installing parental control software on family devices to prevent minors from accessing gaming sites. w99 is always ready to support parents in this regard.
Creating or operating an account on behalf of anyone under 18 is strictly against w99's policy. If such a case is identified, the account will be terminated and appropriate action will be taken.
Betting addiction is a serious issue. If you or someone you know is affected, don't wait — seek help now.
W99 Support: [email protected]